Frequently Asked Questions

Find answers to the most common questions about shopping with 8 Interiors Design. If you cannot find what you are looking for, please contact us.

Shopping & Orders

1. What are your delivery charges?

Delivery charges are calculated at checkout based on the size and weight of your order. All prices are inclusive of VAT but exclusive of delivery. Standard delivery applies to mainland UK addresses only. For the Channel Islands, Scottish Isles, or Ireland, additional charges apply — please contact us for a quotation before ordering.

2. How long will delivery take?

Every product is bespoke and custom-made. Please allow up to 14–16 weeks from order confirmation to delivery.

Stage Estimated Time
Manufacturing Up to 14 weeks
Delivery to our warehouse 1–2 weeks
Dispatch to you Within 7 working days after final payment

International holidays or manufacturer delays may extend these timescales. We will notify you of any significant delays.

3. What happens after I place an order?

  1. You will receive an order acknowledgement by email
  2. We will send you a Customer Order Form confirming price, specifications, and delivery details
  3. Sign and return the form within 7 days, together with a 50% deposit
  4. Once received, your order becomes binding and production begins
  5. You will receive an invoice confirming all details
  6. When your order is ready for dispatch, we will contact you to arrange delivery and request the remaining 50% balance

4. Will I receive an invoice?

Yes. You will receive an electronic invoice confirming your order, including the agreed price, product specifications, and quantities.

5. Can I change or cancel my order?

Cancellation is only possible within 7 days of placing your order, provided the manufacturer has not yet started production.

  • To cancel: email info@8interiorsdesign.com with your order reference number
  • After 7 days: no cancellations are possible and 100% of the order value is due

Changes to dimensions or finish are not binding until confirmed in writing and may incur additional charges. Please refer to our full Returns & Cancellation Policy for details.

6. What if I receive a damaged or faulty product?

Your statutory rights are not affected. If your product arrives damaged or faulty:

  1. Inspect immediately upon delivery
  2. Notify us within 3 days by emailing info@8interiorsdesign.com with your order reference number, photos of the damage, and your delivery address
  3. Do not assemble or use the product until we have responded

We will arrange a repair, replacement, or refund at no cost to you. Replacement parts may take up to 10 weeks depending on the manufacturer.

7. Can I return a product if I change my mind?

No. All products are bespoke and custom-made to your personal specification and are therefore non-returnable once delivered, unless faulty. We strongly recommend verifying all measurements and access points before placing your order.

8. Do you offer an installation service?

Yes, for wall-mounted furniture (wardrobes, wall units, sideboards, and similar). We have a specialist installation team. Installation on structural walls is recommended; plasterboard installation may be possible — please discuss with us before ordering. If you use your own contractor or install yourself, we accept no responsibility for wall or product damage. Please contact us for a quotation before ordering.

Payment

9. When will payment be taken?

  • 50% deposit — due when you sign and return your Customer Order Form
  • Remaining 50% — due when your order is ready for dispatch

10. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely via Stripe. We do not accept cash, cheques, or bank transfers unless previously agreed in writing.

11. What is a wishlist?

A wishlist allows you to save products you are interested in without purchasing immediately. Create an account on our website to save and manage your wishlist — a great way to plan future purchases or share ideas with your interior designer.

Delivery & Access

12. Do you deliver outside mainland UK?

Yes, but additional charges apply. Please email info@8interiorsdesign.com with your full address and order details for a quotation before placing your order.

13. What happens if I am not home for delivery?

A re-delivery fee will apply (minimum £50, depending on item size) and we will contact you to arrange an alternative date. Delivery charges are non-refundable. Please refer to our Returns & Cancellation Policy for further details.

14. What if my furniture does not fit through my door or staircase?

You are responsible for ensuring the furniture will fit through all access points and into the final room. If you are unsure, measure your doorways, hallways, and staircases before ordering, and contact us — we are happy to advise. If delivery cannot be completed due to access issues, a second delivery charge will apply and no refund will be issued.

Products & Warranty

15. Are your products really made in Italy?

Yes. All our furniture is 100% Made in Italy, sourced from premium brands including Dall’Agnese and Birex.

16. What warranty do you offer?

All products carry a 12-month manufacturer’s guarantee covering faults in materials or workmanship. This does not cover accidental damage, neglect, misuse, normal wear and tear, damage from incorrect self-assembly, or damage from installation on unsuitable surfaces.

17. What if I need to assemble the product myself?

Read all assembly instructions carefully before starting. Inspect all parts before assembly — if you notice any damage, do not proceed and contact us immediately. We cannot accept returns for damage caused by incorrect assembly.

Policies & Contact

18. Where can I find your full policies?

19. How do I contact you?

Email: info@8interiorsdesign.com
WhatsApp: 07598 212298
Postal address (correspondence only — not a showroom):
8 Interiors Design, 128 City Road, London, EC1V 2NX, United Kingdom

20. Do you have a physical showroom?

No. We are an online furniture specialist. This allows us to offer high-quality Italian design at fair prices without the overhead of a showroom.