Refund policy

 

Returns & Cancellation Policy Last updated: May 2026

All products sold by 8 Interiors Design are bespoke and custom-made to your individual specification. Please read this policy carefully before placing an order.

Because all our products are made-to-order and personalised, they are exempt from the 14-day cooling-off period ordinarily applicable to online purchases under the Consumer Contracts Regulations 2013.

This means:

  • You cannot cancel your order after 7 days from the date of purchase (see Section 2)
  • You cannot return products for a refund on the basis of a change of mind
  • You are solely responsible for ensuring that measurements, specifications, and access details are correct before placing your order

We strongly recommend contacting us prior to ordering if you have any questions regarding dimensions, materials, finishes, or access requirements.

2. Cancellation Policy

You may cancel your order within 7 days of placing it, subject to the conditions below.

  • How to cancel — Email info@8interiorsdesign.com with your order reference number and a written cancellation request
  • Within 7 days (production not yet started) — Full refund, no cancellation fee
  • Within 7 days (production already started) — Cancellation may not be possible, or a partial charge may apply
  • After 7 days — No cancellation is possible. You will be charged 100% of the order value, as the item is already in production and cannot be resold

Please note: some manufacturers begin production immediately upon order confirmation. We will advise you as soon as possible if this applies to your order.

3. Returns

Bespoke, custom-made products cannot be returned for a refund or exchange unless they are confirmed as faulty (see Section 5).

We do not accept returns on the basis of:

  • Change of mind
  • Incorrect measurements provided by the customer
  • Access issues (furniture not fitting through doorways, staircases, lifts, etc.)
  • Colour or finish variation due to screen display differences

Exceptional returns — In rare circumstances, and entirely at our discretion, we may agree to accept a return. In such cases:

  • A 40% restocking fee will be deducted from your refund
  • The product must be returned in its original packaging and in fully resaleable condition
  • All return shipping costs are the customer's responsibility
  • Original delivery, assembly, disassembly, and return transport costs will also be charged

4. Measurements & Access — Your Responsibility

You are responsible for:

  • Ensuring all measurements provided are accurate and verified
  • Confirming that the furniture will fit through doorways, staircases, lifts, and into the intended space
  • Providing safe and clear access for delivery (including parking permits and unobstructed pathways)

If access is not possible on the day of delivery:

  • Delivery will not be completed
  • A second delivery attempt will be arranged at your cost
  • No refund will be issued

If you have any concerns about access prior to ordering, please contact us — we are happy to advise.

5. Faulty or Damaged Items

Your statutory rights remain fully protected. If your product arrives faulty or damaged, we will repair or replace it at no cost to you.

What to do:

  1. Inspect your product carefully upon delivery
  2. Notify us within 3 days of delivery by emailing info@8interiorsdesign.com, including:
    • Your order reference number
    • Clear photographs of the damage or fault
    • Your name and delivery address
  3. Do not assemble or use the product until you have received our response

Our process:

  • We will investigate and may request additional photographs or information
  • If a fault is confirmed, we will arrange a repair or replacement
  • Replacement parts or products may take up to 10 weeks, depending on the manufacturer and time of year
  • In certain cases, we may arrange a collection and issue a full refund

Failure to notify us within 3 days of delivery may affect your ability to claim for visible damage.

6. Manufacturer's Guarantee

All products are covered by a 12-month manufacturer's guarantee against defects in materials or workmanship.

This guarantee does not cover:

  • Accidental damage
  • Neglect or misuse
  • Normal wear and tear
  • Damage resulting from incorrect self-assembly
  • Damage caused by installation on unsuitable surfaces (e.g., plasterboard without appropriate fixings)

7. Self-Assembly Products

If your product requires self-assembly:

  • Read all assembly instructions carefully before beginning
  • Inspect all components before assembly — do not proceed if any damage is noted
  • Once assembled, we are unable to accept returns for damage caused by incorrect or improper assembly

8. Force Majeure

8 Interiors Design shall not be liable for any delay or failure in delivery caused by circumstances beyond our reasonable control, including but not limited to: acts of God, fire, accident, war, terrorism, civil unrest, government regulations, labour shortages, strikes, or manufacturer delays.

In such circumstances, we will notify you promptly. Delivery will resume once the event is resolved, and you agree to accept delivery at that point.

9. Summary

Scenario Outcome
Cancel within 7 days — production not started Full refund, no fee
Cancel within 7 days — production started Partial or no refund
Cancel after 7 days No refund — 100% charge applies
Change of mind after delivery No return or refund
Incorrect measurements (customer error) No return or refund
Access issue on delivery day No refund; re-delivery at customer's cost
Faulty or damaged item Repair, replacement, or refund at our discretion
Exceptional return (at our discretion) 40% restocking fee + all delivery and return costs

10. Contact Us

For all cancellation requests, returns, or fault reports, please contact us:

Email: info@8interiorsdesign.com WhatsApp: 07598 212298 Postal address (correspondence only — not a showroom): 8 Interiors Design 128 City Road London, EC1V 2NX United Kingdom