Terms of service

Terms & Conditions Last updated: May 2026

These Terms & Conditions apply to all orders placed on the 8 Interiors Design website (www.8interiorsdesign.com) or by telephone. Please read them carefully before placing an order. By placing an order, you agree to be bound by these Terms & Conditions.

1. Definitions

  • "Company" — 8 Interiors Design (Eight Interiors Limited), 128 City Road, London, EC1V 2NX, United Kingdom
  • "Customer" — The individual or organisation placing an order
  • "Contract" — The agreement between the Company and the Customer for the sale of Goods
  • "Goods" — The products ordered by the Customer
  • "Order Confirmation" — The written confirmation signed by both parties

2. Placing an Order

Orders may be placed via our website or by telephone. An order is not binding until confirmed in writing by an Order Confirmation signed by both the Customer and the Company.

At the point of Order Confirmation, a minimum deposit of 50% of the total purchase price is required.

For telephone orders, we will issue a Customer Order Form, which must be signed and returned within 7 days, together with the 50% deposit.

Additions or alterations to an order:

  • Are not binding until confirmed in writing by the Company
  • May be subject to additional charges, which will be communicated to you in advance

3. Price & Payment

  • All prices displayed on our website are inclusive of VAT but exclusive of delivery charges (shown at checkout)
  • Quotations are valid for 7 days unless otherwise stated
  • The balance of the total purchase price is payable within 7 days of notification that the Goods are ready for collection or delivery
  • Payment must be received in cleared funds before Goods are dispatched
  • If paying by personal or building society cheque, please allow 10 working days for clearance

Incorrect pricing — If a price published on our website is incorrect due to an error or omission, we are not obliged to sell the Goods at that price. We will notify you of the correct price and offer you the opportunity to cancel your order.

4. Delivery

Delivery charges

  • Prices on our website apply to mainland UK addresses only
  • Additional charges and extended delivery times apply to other UK addresses (Channel Islands, Scottish Isles, Ireland) — please contact us for a quotation
  • Delivery charges vary according to the size and weight of the items ordered

Delivery times

  • Please allow up to 14 weeks for your Goods to arrive in the UK and be dispatched to you
  • Installation time, where required, is additional
  • International holidays or unforeseen events may extend delivery timescales
  • We require a minimum of 7 working days to arrange delivery after receipt of cleared funds

Delivery days & times

  • Deliveries take place on weekdays only (Monday to Friday)
  • Saturday deliveries are not standard; where available, a surcharge applies at our discretion
  • No deliveries, collections, or inspections on Sundays or Bank Holidays

Delivery access

It is your responsibility to ensure:

  • The Goods can be delivered into your property
  • Safe and reasonable access from the public highway to the delivery point
  • Any required parking permits are arranged and provided in advance

If our delivery team considers access unsafe, delivery will not proceed until safe access is confirmed.

If standard access is not available and alternative means are required (e.g., removal of doors, banisters, or window frames; crane-hoisting; or carrying up multiple flights of stairs), additional charges will apply and must be agreed prior to delivery.

Please note that large items — including sofas, beds with mattress slats, and similar pieces — may not fit through standard doorways or around tight corners. We strongly recommend verifying access before placing your order.

If a second delivery attempt is required due to access issues, a second delivery charge will apply.

5. Inspection on Delivery

You must inspect the Goods immediately upon delivery and notify us in writing within 3 days of any:

  • Damage
  • Shortage or over-delivery
  • Loss
  • Any other non-conformity with the Contract

If no written notice is received within 3 days of delivery, the Goods shall be deemed accepted in satisfactory condition.

6. Installation of Wall-Mounted Furniture

For wall-mounted furniture (including customised wardrobes, wall units, sideboards, and shelving):

  • We recommend fixing to a structural wall
  • Installation on plasterboard walls may be possible depending on thickness and the weight of the furniture — please discuss with us before ordering
  • We have a specialist installation team; if you choose to use your own contractor or install the product yourself, we accept no responsibility for damage to walls or to the product

If a second installation visit is required, an additional charge will apply. We cannot guarantee an immediate re-installation date but will arrange a mutually convenient time as soon as possible.

7. Self-Assembly Items

  • Read all assembly instructions carefully before beginning
  • Inspect all components before assembly — if any damage is noted, do not proceed; contact us immediately
  • We cannot accept responsibility for damage caused by incorrect or improper assembly
  • We reserve the right to decline returns where assembly has been undertaken, or to deduct an amount to cover repair, handling, or recovery costs

8. Measurements — Your Responsibility

If you provide your own measurements, you are fully responsible for their accuracy. If an error in your measurements results in Goods being produced to incorrect dimensions, no refund will be provided, unless the Goods are faulty or we have failed to exercise reasonable skill and care.

9. Warranty

All products are covered by a 12-month manufacturer's guarantee against defects in materials or workmanship. Where a manufacturer's fault develops within 12 months of purchase, we will arrange a repair or replacement as appropriate.

This guarantee does not cover:

  • Accidental damage, neglect, or misuse
  • Normal wear and tear
  • Damage resulting from incorrect self-assembly
  • Damage caused by installation on unsuitable surfaces

10. Liability

  • Any advice or recommendation given by us or our agents that is not confirmed in writing is acted upon entirely at your own risk
  • We accept no liability where dimensions are unsuitable for your premises or where access proves impossible, unless we have inspected and/or measured your premises in advance
  • We are not liable for typographical, clerical, or omission errors in our sales literature, website, or other documents; such errors will be corrected without liability

11. Force Majeure

8 Interiors Design shall not be liable for any delay or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to: acts of God, fire, accident, war, terrorism, civil unrest, government regulations, labour shortages, strikes, or manufacturer delays.

In such circumstances, deliveries may be suspended in whole or in part. You agree to accept delivery once the event is resolved. We shall not be liable for any loss or damage arising from such delay.

12. Cancellation & Returns

Cancellation and returns are governed by our separate Returns & Cancellation Policy, which forms part of these Terms & Conditions.

In summary:

  • All products are bespoke and custom-made — no returns accepted for change of mind
  • Cancellation is only possible within 7 days of placing your order, subject to production status
  • For faulty items, please refer to the Returns & Cancellation Policy

13. General

  • Ownership of Goods passes to you upon receipt of payment in full
  • Failure by us to enforce any provision of these Terms & Conditions does not waive our right to enforce the remainder
  • We may cancel this Contract at any time prior to delivery by providing written notice; in such circumstances, any sums paid will be refunded in full and we will not be liable for any resulting loss or damage
  • If the manufacturer declines to accept a cancellation, we may offer to resell the product through our clearance section; if resold, 100% of the sale price will be passed to you, excluding reasonable storage and delivery costs

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

15. Contact Us

Email: info@8interiorsdesign.com WhatsApp: 07598 212298 Postal address (correspondence only — not a showroom): 8 Interiors Design 128 City Road London, EC1V 2NX United Kingdom