Shipping policy
Delivery & Shipping Policy Last updated: May 2026
This Delivery & Shipping Policy applies to all orders placed on the 8 Interiors Design website (www.8interiorsdesign.com) or by telephone. Please read it carefully before placing an order.
1. Delivery Charges
- All prices on our website are inclusive of VAT but exclusive of delivery charges
- Delivery charges are calculated at checkout and vary according to the size and weight of the items ordered
- Different charges apply to different products
2. Delivery Area
Standard delivery (included in quoted delivery charge):
- Mainland UK addresses only
Non-standard delivery (additional charges apply):
- Channel Islands
- Scottish Isles
- Ireland
- Other UK offshore addresses
For delivery to non-mainland UK addresses, please contact us at info@8interiorsdesign.com for a quotation and estimated delivery timeframe before placing your order.
3. Delivery Timescales
| Stage | Estimated Time |
|---|---|
| Manufacturing (after order confirmation) | Up to 14 weeks |
| Delivery to 8 Interiors Design warehouse | Additional 1–2 weeks |
| Dispatch to you (after cleared funds received) | Within 7 working days |
Total estimated time from order confirmation to delivery: please allow up to 14–16 weeks.
International holidays, manufacturer delays, and unforeseen events may extend these timescales. We will notify you promptly of any significant delays.
4. Delivery Days & Times
- Standard delivery days — Monday to Friday (excluding public holidays)
- Delivery hours — Typically 8:00 AM – 6:00 PM; your exact window will be confirmed prior to delivery
- Saturday delivery — Not available as a standard service; where possible, it may be offered at a surcharge and is entirely at our discretion
- No deliveries, collections, or inspections on Sundays or Bank Holidays
5. Delivery Process
Once your order is ready for dispatch:
- We will contact you to arrange a suitable delivery date
- You will receive a confirmed delivery window (typically 4 hours)
- Our delivery team will bring items to your room of choice, subject to safe access (see Section 6)
- Unpacking and assembly are not included as standard — if you require assembly, please contact us before delivery for a quotation
6. Access Requirements — Your Responsibility
You are responsible for ensuring safe and reasonable access from the public highway to the delivery point and into the final room.
Before delivery, please ensure:
- Doorways, hallways, staircases, and lifts are large enough for the furniture to pass through
- Any required parking permits are arranged and provided in advance
- The delivery route is clear of obstacles (narrow corners, low ceilings, fragile fittings, etc.)
- Any removal of doors, banisters, or window frames is arranged by you prior to delivery
If access is not possible on the day of delivery:
- Our delivery team will not force items through unsafe or impossible access points
- Delivery will not be completed
- A second delivery attempt will be arranged at your cost
- No refund will be issued
If you have any concerns about access, please contact us before placing your order — we are happy to advise.
7. Large Items — Access Checklist
| Item Type | Access Considerations |
|---|---|
| Sofas | May not fit through narrow doorways or around tight corners |
| Beds with mattress slats | May require partial disassembly — verify access before ordering |
| Wall-mounted wardrobes | Require a structural wall and adequate clearance for installation |
| Extra-large sideboards | May require staircase or lift measurements |
We strongly recommend measuring all doorways, staircases, and the intended room before placing your order. If in doubt, please contact us.
8. Failed or Missed Deliveries
If you are unavailable to accept delivery on the agreed date:
- A re-delivery fee will apply (minimum £50, subject to item size and location)
- We will contact you to arrange an alternative delivery date
If you wish to cancel your order following a failed delivery, our Returns & Cancellation Policy applies. Delivery charges already paid will not be refunded.
9. Inspection on Delivery
Please inspect all items carefully and immediately upon delivery.
If you notice any damage, shortage, or fault, please note it on the delivery slip where possible and notify us within 3 days by emailing info@8interiorsdesign.com, including clear photographs and your order reference number.
Failure to notify us within 3 days of delivery may affect your ability to claim for visible damage.
10. Contact Us
For all delivery-related enquiries, please include your order reference number and delivery address in all communications.
Email: info@8interiorsdesign.com WhatsApp: 07598 212298